Advance payments
An advance payment may be required before work begins. Once planning, design, development or review work has started, the advance payment is generally non-refundable.
Legal
Refund Policy
This policy explains how cancellations and refund requests are handled for SiteCharm services.
Last updated: 1 August 2026
Cancellation before work begins
A refund may be considered when a project is cancelled before any work has started. Payment processing or administrative charges may be deducted.
Cancellation after work begins
Payments for completed or started work are non-refundable. The amount retained will depend on the work completed before cancellation.
Website and app services
Custom website, application, redesign, security review and SEO services cannot normally be resold. Payments become non-refundable after substantial work has been completed.
Third-party payments
Domain, hosting, software, plugin, licence, API or advertising payments are controlled by third-party providers and are generally non-refundable.
Client delays
Refunds are not provided for delays caused by missing content, approvals, credentials, access details or feedback from the client.
Technical corrections
SiteCharm will make reasonable efforts to correct technical issues directly related to delivered work. Correctable issues do not automatically qualify for refunds.
Refund requests
Refund requests must be submitted by email with the project name, payment information and complete reason for the request.
Contact SiteCharm
Each refund request is reviewed according to the project stage, completed work and third-party expenses.
Send refund request ↗